Shipping

Australia

We offer both Regular and Express shipping.

STANDARD — $10 flat rate — 3 to 8 business days Metro to metro is generally the faster end of this window, while regional and interstate deliveries can take closer to 8 business days.

EXPRESS — $14 flat rate — 1 to 3 business days Next business day delivery applies between eligible postcodes on the Express Post network. Outside the network, allow up to 3 business days.

A signature is not required for delivery, the parcel can be handed to another member of the household if someone is home. If no one is available and there's no safe place to leave it, a calling card will be left and the parcel taken to the nearest post office for collection. If you'd prefer your parcel left unattended, you can leave a note at checkout, though we won't be liable if it goes missing under this option.

These timeframes are estimates and can shift during peak periods, in regional areas, or due to weather and other disruptions. 

New Zealand

NZ orders are shipped with an international express service.

STANDARD — $14 flat rate — 8 to 10 business days

EXPRESS — $26 flat rate — 3 to 6 business days

RURAL NZ — $30.00 flat rate — 8 to 12 business days

These timeframes are estimates. NZ customs and weather related events can occasionally cause delays, so please keep this in mind around peak periods.

International shipments

USA

USA orders are shipped with an international express service.

STANDARD — $30 flat rate — 7 to 12 business days

As of February 2026, the US has removed its duty free threshold for incoming parcels. This means all items sent to the US, regardless of value, are subject to a 10% import surcharge. We don't cover this cost, and it's the responsibility of the recipient. For the latest detail, see the current US tariff information.

Canada

Canada orders are shipped with an international express service.

STANDARD — $30 flat rate — 7 to 12 business days

These timeframes are estimates, and Canadian customs can experience delays from time to time. We don't cover any importation fees, and Canada has high import charges, so please research and factor this in before ordering. No refunds or returns are permitted on shipments where the customer refuses to pay import charges.

UK, Ireland and Europe

UK, Ireland and Europe orders are shipped with an international express service.

STANDARD — $30 flat rate — 7 to 12 business days

These timeframes are estimates, and customs processing in these regions can occasionally cause delays. We don't cover any importation fees. The UK and EU have both introduced updated customs and import VAT rules for incoming parcels, so charges may apply depending on the value of your order. Please check the UK Government's guidance on goods sent from abroad before ordering. No refunds or returns are permitted on shipments where the customer refuses to pay import charges.

Processing and dispatch

Orders are generally dispatched within 1 to 2 business days of being placed. Delivery times quoted above exclude weekends and public holidays, and begin from the date of dispatch, not the date of order.

During sale periods or major promotions, dispatch may take slightly longer due to order volume. We aim to get all orders out within 3 business days during these times.

Haven't received your order?

If your order hasn't arrived within the estimated delivery window, please email us at hello@tallieco.com.au with your name and order number and we'll look into it right away. In most cases this means a delivery attempt has already been made and your parcel is waiting for collection at your nearest post office.

Incorrect delivery address

Please double check your shipping address at checkout. If an address has been entered incorrectly and the parcel can't be delivered, it will be returned to us, which can take up to 10 business days. We'll then resend it to the correct address, and new shipping charges may apply. Tallie isn't responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

Lost or delayed parcels

Once a parcel has been lodged and is in transit, delivery timeframes and safe handling are outside of our control. We'll always help track down a lost or delayed parcel, but we can't guarantee compensation for delays caused once an order has left our hands.

Stock availability

If an item you've ordered is unavailable or we're unable to fulfil your order for any reason, we'll notify you within 1 business day to arrange a suitable alternative, a backorder, or a full refund.

International customs, fees and unclaimed parcels

Any customs fees, taxes, or duties that apply to an international order are the responsibility of the customer and aren't included in our shipping cost. We're required to declare the full value of your order, which is generally what determines any applicable charges. We'd recommend checking with your local customs office before ordering if you're unsure what may apply.

If a parcel isn't claimed or is refused by the recipient, our carrier will attempt redelivery. If we can't make contact with the recipient to arrange this, the parcel may be abandoned or destroyed by authorities in the destination country. In these cases, or where a parcel is refused due to unpaid taxes or duties, we're not obliged to issue a refund.

For international orders that are returned to us unclaimed, we'll offer store credit for the order value, less original shipping costs and a return to sender fee. Return shipping costs from an international destination back to us are also the customer's responsibility and aren't included in our original shipping charge.

Shipping rules, timeframes, and customs charges are subject to change at any time and are outside of our control, particularly for international destinations. We recommend checking current international service updates before placing an order if you have any concerns.

All orders are trackable via parcel tracking.