FAQs

1. What payment methods do you accept?
We accept major credit cards and debit cards for online purchases.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

3. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item in it's original condition within 30 days for a full refund.

4. How can I contact customer support?
For any inquiries or assistance, please contact our customer support team at hello@tallieco.com.au or through our contact us page. 

5. Do you offer international shipping?
We only ship to Australia and New Zealand at this time. We hope to expand in the rest of the world soon. If you're outside our shipping scope, please reach out to the team and we can see what we can do for you. 

6. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

7. Are your products eco-friendly?
We are committed to sustainability by utilizing eco-friendly materials and implementing energy-efficient practices to minimize environmental impact. Head to "Our Process + Ethics" page to learn more. 

 

Ella and Tegan  xx