Returns

At Tallie, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your Tallie product, we offer a hassle-free return policy to make your shopping experience worry-free.

Please review the following guidelines for returns:

1. Eligibility:

- Returns are accepted within 30 days of the purchase date.

- The item must be in its original condition. 

- Proof of purchase is required for all returns.

 

2. Return Process:

- To initiate a return, please contact our customer service team at hello@tallieco.com.au.

- Provide your order number, reason for return, and any relevant details.

 

3. Refund or Exchange:

- Once the returned item is received and inspected, we will process your refund.

- Refunds will be issued to the original payment method within 5 business days.

 

4. Non-Returnable Items:

- Sale items are not eligible for return.

 

5. Shipping:

- Customers are responsible for return shipping costs unless the return is due to a Tallie error.

- We recommend using a trackable shipping method for returns.

 

6. Contact Us:

- If you have any questions or concerns about our return policy, please reach out to our customer service team for assistance.

Thank you for being a part of our journey, 

Ella and Tegan  xx