Returns Policy
Returns
At Tallie, every piece is chosen to be lived in, gifted, and loved for years to come. Because we hold our products to that standard before they ever leave our hands, here's how returns work.
We don't offer returns for change of mind or purchase mistakes. Please choose carefully, check your size, colour and quantity before you check out. If you're buying a gift and you're not sure, reach out to us first at hello@tallieco.com.au or via our social media channels and we'll help you pick the right piece.
Sale items are final. Anything purchased at a discounted or sale price is not eligible for return, exchange, or refund, unless it arrives faulty.
Free gifts must be returned. If your order included a free gift and you're returning or exchanging an eligible item, the gift needs to come back with it. If it isn't included, we'll deduct its retail value from your refund.
Faulty or damaged items
If something arrives faulty, damaged, or not what you ordered, we'll make it right. Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if a product has a major fault, and to a repair or replacement for a minor one.
To report a fault:
- Email hello@tallieco.com.au within 7 days of delivery
- Include your order number and 2 to 3 clear photos of the issue
- Our team will assess and get back to you within 2 business days
Genuine manufacturing faults are covered. We can't accept claims for damage caused by normal wear, misuse, or improper care (check our care guide for towels and matcha storage tips).
Processing time
Once we receive your approved return, we'll process it within 48 hours. Refunds may take up to 10 business days to appear, depending on your bank. Store credit, where offered, is issued as a digital gift card.
Refunds
Approved refunds go back to your original payment method and can take up to 10 business days to appear, depending on your bank. Where a return is approved for a non fault reason at our discretion, return shipping is at the customer's cost.
Delivery address accuracy
Please make sure the delivery address you provide at checkout is accurate and complete. If an incorrect address, missing apartment or unit number, or a spelling error leads to a delivery issue, we regret that we cannot take responsibility for the resulting delay, loss, or cost.
Addressing damages and issues
We encourage you to inspect your order as soon as it arrives. If you discover any defects or damage, or you've received the incorrect item, please get in touch with us immediately so we can put it right as quickly as possible.
Your rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Your agreement
By placing an order with Tallie, you acknowledge that you've read and understood this returns policy and agree to its terms.
We thank you for your ongoing support, as this helps us function and grow. Please reach out if you have any questions at hello@tallieco.com.au.
